Great job from the beginning to the end. Alex was awesome . The staff was attentive and their no-nonsense approach made my life much easier. With the aid of their move in truck I was able to get my unit filled and still enjoy my day off. Highly recommend!
You did hire a great manager though; he communicated very well, answered all of my questions, and was very helpful. Too bad his talent is being smothered by your "policies".
Yes, my husband and I agree with the other positive comments. Just returned from renting a unit for long term-at least several years. Alex was the perfect customer service rep for CubeSmart. Attentive, listened, searched right away for a piece of info, and he was very polite-his parents raised him right! Regarding prices, they are less than similar facilities in this area and way cleaner!
Unmentioned "Admin fee", processing fee, mandatory insurance,and they make you buy a lock that is so strange that it can never be used for any thing but one of their units...but "you get to keep the lock" they say. Policies out the wazoo. Real businesses earn money by offering value, not by sticking customers with costs at the last second. This is why CubeSmart will always trail U-Haul, preying upon customers is the absolute worst attitude you can have. I would suggest taking a serious look at your business model.
Came in to get a unit for my quickly growing non-profit. The gentleman behind the counter was very kind and asked what size we needed. I advised him which size. I was very impressed with the number of doors they had to get into the building so you could have an entrance near your unit, no matter where it is. I loved that I was able to choose which unit I wanted, as I needed one with a big opening so that we could get our large items into the unit. I was also impressed by the garage entrances, so we don't have to hold open a regular door. They worked with us on the fees, as we're a non-profit with tax-exempt status, so they had to revise the pricing a little, but they did get everything worked out and we got everything set up with ease! If there was anything I could change it would only be the lighting in the units, and the ability to enter 24/7, although I don't think we'll need to enter after the set hours, I know that some people would prefer that. I would recommend them for sure to anyone! They had the cheapest price in the area as well!
Best of Luck CubeSmart.
The facility is nice, I was looking forward to using them while we moved. Our buyer backed out the night I signed a contract, so we didn't have to move. We never put a think in the unit b/c their moving truck was being serviced. I asked if I could back out or just have them hold the lock and not bill till we had another contract and needed to move. They said they couldn't help me and to just ride out the free month. I feel like I should put a stuffed animal in the middle of the 10x15 just to use it.
Cubesmart Self Storage is a US Moving Company based in Saint Charles, Illinois. Cubesmart Self Storage is located at 2661 Veterans Memorial Pkwy, St Charles, MO 63303, USA.
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