I see Crystal Grimes for my nails. She is amazing and very creative. I love the way salon lofts is set up and the online appointment setting. Stress free. And did I say how amazing Crystal is? If she isn't doing your nails you're missing out!
Would be nice if they were open when they say they will be waited for a half hour for them to open according to google and doors were locked so just decided ill go somewhere that wants business
Just got the best haircut ever at this salon. The atmosphere is pleasant and relaxed, the stylists and nail techs are professional yet personable. You're pampered from the moment you walk in, and leave feeling great about yourself.
I'll start with a positive. Beautiful salon. That's about all I have. Needed to find a new stylist, so I researched online all the different salons in my area. After days of research I decided to make an appointment with Joseph at this particular salon. Under his profile he had it set up to make the appointment online. I chose my time and was very excited to meet him and get a new style. I showed up 10 minutes early and one thing that struck me about the salon was no receptionist. Since it was my first time I wasn't really sure what to do. They have a wall with a board with all of the stylist and it said to pick your stylist and their loft number. So I did. He was #10 and I went and sat outside his loft. He wasn't in his loft which immediately made me uncomfortable. And of course since there is no receptionist there was no way to inquire. I think this is a poor concept. Anyway I waited and waited until I finally decided he was not going to show. I took his card and then I sent him a text. No response. Finally another stylist walked by and I asked her if I needed to do anything different since it was my first visit and she said no and she was very apologetic and asked me to come back since there were some really good stylist there. To say I was angry is an understatement. I understand there are computer glitches and I also understand things happen. But to not answer the text and apologize is simply unacceptable which leads me to believe is he dead? Does he just not care about his clientele or is it I was new so oh well? Whatever the case may be, I'm pretty intolerant to this kind of customer service. If you can't make it call me. I'm understanding, but to simply ignore is wrong. I now have a bad taste in my mouth about this salon. Although I know there are most likely some really talented stylists there. So Salon Lofts, take my advice and change some things up. And Joseph, you lost a great client. Customers beware!
Jen Estes is the best! I always love the way she cuts and colors my hair. She is truly a professional!
Salon Lofts St Charles is a US Hair Care Studio based in Saint Charles, Illinois. Salon Lofts St Charles is located at 2010 1st Capitol Dr, St Charles, MO 63301, USA.
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